-Due to system limitations, delivery dates can only be specified from 5 days in the future.
・If you do not specify, we will ship as soon as the item is ready. (Same-day or next-day shipping is not available.)

If you request that additional items be shipped together when placing an order, we can accommodate this request.
When ordering, please indicate in the message section that you would like the item to be shipped together, or contact us using the inquiry form.
Depending on the number of items you order, they may not fit in one box and may have to be shipped in two separate packages. Thank you for your understanding.

Please note that we do not offer gift wrapping, gift tags, or gift tags.

All of our products are delivered frozen via Yamato Transport's Cool Takkyubin service.
The following delivery fees apply to each prefecture of the delivery destination.

1,000 yen	Fukushima Prefecture, Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa Prefecture, Yamanashi Prefecture, Nagano Prefecture, Niigata Prefecture, Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture, Gifu Prefecture, Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture, Shiga Prefecture, Kyoto Prefecture, Osaka Prefecture, Hyogo Prefecture, Nara Prefecture, Wakayama Prefecture
1,100 yen	Aomori Prefecture Iwate Prefecture Miyagi Prefecture Akita Prefecture Yamagata Prefecture
1,200 yen	Tottori Prefecture Shimane Prefecture Okayama Prefecture Hiroshima Prefecture Yamaguchi Prefecture
1,300 yen	Tokushima Prefecture Kagawa Prefecture Ehime Prefecture Kochi Prefecture
1,400 yen	Hokkaido Saga Prefecture Nagasaki Prefecture Kumamoto Prefecture Oita Prefecture Miyazaki Prefecture Kagoshima Prefecture

*Please contact us for Okinawa and remote islands.

There is a "Delivery time specification" field on the order input form, so please use this field to specify the time period when you can receive the item.
The time periods you can choose from are as follows:

Morning / 2pm - 4pm / 4pm - 6pm / 6pm - 8pm / 7pm - 9pm

If you contact us before shipping preparation, we can change the desired delivery date or delivery time. Please contact us using the inquiry form.
Due to system limitations, if shipping preparations have already begun, we are unable to accept changes to the desired delivery date or time.
We apologize for the inconvenience, but once the shipping arrangements have been completed, we will send you an email stating "Shipping Complete." Please access the delivery status URL for your package, enter the shipping slip number, and change the desired delivery date and time.

Please contact the delivery company office listed on the delivery notice to let us know the date and time you will be available to receive the package.
If you do not collect your item within the storage period, it will be returned to our distribution center and your order will be canceled.
Due to the nature of the products, we are unable to arrange for redelivery of items that have been canceled due to your absence. If you would like to redeliver an item, please place a new order.

At present, we are only able to deliver within Japan. We do not ship overseas, so please be aware of this in advance.

All of our products are delivered frozen via Yamato Transport's Cool Takkyubin service.
Please note that we are unable to use delivery boxes as this may cause a deterioration in quality.

If you contact us before the shipment is prepared, we can change the delivery address. Please contact us using the inquiry form.

All of our products are delivered frozen via Yamato Transport's Cool Takkyubin service.
Once the product arrives, please store it in the freezer (below -18°C) as soon as possible.

Once thawed, please do not refreeze the product as this may cause a deterioration in quality.

It is printed on the back of the product bag.
In particular, if you store it in a home refrigerator, opening and closing the freezer compartment will cause the temperature inside the refrigerator to rise, so please consume it as soon as possible regardless of the expiration date.

All of our products can be cooked or heated from frozen.
By cooking and heating the fish immediately after taking it out of the freezer without thawing it, the fish will be plumper, softer, and more delicious.
Cooking instructions are also listed on the product details page for each product, so please refer to them.

Due to the nature of the product, we cannot accept returns unless there is a quality defect in the product you received.
We appreciate your understanding in advance.

We will only exchange the delivered product for a good product if there is some kind of quality defect in the product.
Please note that we do not accept exchanges for products that are not defective.

We are very sorry for the inconvenience.
We apologize for the inconvenience, but please contact our customer assistance desk.

We are very sorry for the inconvenience.
We apologize for the inconvenience, but please contact our customer assistance desk.

We accept the following payment methods:

・Credit card payment ・Cash on delivery (cash payment upon delivery)
・Amazon Pay
・Deferred payment settlement ※The services available for deferred payment settlement differ between individual customers and corporate customers,
In either case, please select "Deferred payment" on the order screen.
For individual customers: After placing your order, the store will contact you to arrange payment at a convenience store.
For corporate customers: After placing your order, the store will contact you to arrange payment on a deferred basis.

When placing an order, you can pay using the following credit cards.

VISA, MASTER, AMEX

Credit card payments will be completed after the product is shipped. Please check the closing date and payment date of your credit card company for the withdrawal date.

If you select cash on delivery as your payment method when placing your order, please pay the amount in cash to the delivery driver when the product arrives.
Payment is by cash only; credit cards and electronic money cannot be used.
Please note that the following fees will be charged when paying by cash on delivery.

• ・If the total payment amount is less than 10,000 yen: 330 yen
• ・If the total payment amount is less than 30,000 yen: 440 yen
• ・If the total payment amount is less than 100,000 yen, the fee is 660 yen

1. Corporate customers
This is a deferred payment service for corporations and sole proprietors. (Closing at the end of the month, payment by invoice at the end of the following month)
Invoices will be issued by Net Protections Inc. on the first business day of the month following your purchase.
Credit limits will be set individually.
Please pay using the bank account listed on the invoice or a convenience store payment slip.
*Bank transfer fees are to be borne by the customer.
Within the scope of the NP installment payment service provided by the company, corporate information/personal information is provided,
We will transfer the payment claim. Please click on the banner for details.

2. Individual customers
We will introduce you to our convenience store payment service.
○Details of this payment method
This is a safe and easy payment method that allows you to pay later at a convenience store, post office, bank, or LINE Pay after confirming the delivery of your product. An invoice will be mailed separately from the product, so please make payment within 14 days of issuance.
○Caution
Late payment fee: 200 yen
For orders with deferred payment, the NP deferred payment service provided by Net Protections Co., Ltd. will be applied.
We provide personal information within the scope of the service and transfer payment claims.
The maximum credit limit is 55,000 yen (tax included) in total. Click on the banner for details.
If you are a minor, please obtain consent from your legal guardian to use the service.
We will send you a special transfer slip separately from the delivery of your product.
Please make payment at your nearest convenience store by the due date printed on the transfer slip.
If payment is not confirmed by the due date, a fee may be charged.

【terms of service】 https://np-atobarai.jp/terms/atobarai-buyer.html

As a general rule, we cannot change your payment method after your order has been completed.
We apologize for any inconvenience, but please check the details of each payment method before placing your order.

Unless otherwise specified, a delivery note will be included with the product.

As a general rule, receipts are not included.

If you use deferred payment, when you make a transfer using a transfer slip, we will use the half-sized piece of paper with a receipt stamped on it by the convenience store as a receipt.
If you use cash on delivery payment, the receipt issued when you pay the delivery company will serve as your payment.

If you need additional services, please request them using the inquiry form.

Please note that you must register as a member before purchasing.

You cannot register multiple times with the same email address.

You can change it by clicking the "My Page" button at the top of the site.
Click the "My Page" button, log in as a member, and edit the information you wish to change.

You can reissue your password by clicking the "My Page" button at the top of the site.

Click the "My Page" button, then click "Change Password" under your membership registration information to proceed with the password reissue process.

You can change it by clicking the "My Page" button at the top of the site.
Click the "My Page" button, log in as a member, and edit the information you wish to change.

Please contact us using the inquiry form.

Please make sure to set up your email address in advance so that you can receive emails sent to "online@okafoods.com".
If you are unable to receive emails from us, it may be due to the following reasons:

・The registered email address is incorrect. ・Your mailbox is full. ・The email has been sorted into your spam folder. ・Your spam settings are blocking emails containing URLs.

Order confirmation emails are usually sent within one business day.
If you have checked the above reasons and still cannot receive the email, please contact us using the inquiry form or contact our Customer Assistance Desk.

You can also check the status of your order from "Order History/Reorders" on your My Page.

We will send you emails from the email address "online@okafoods.com" when you register as a member, when you order a product, when your order is shipped, and when we reply to your inquiries.
If you have specified reception settings (domain settings or email rejection settings) for your mobile email, you may not receive various contact emails from us.
Please cancel your domain settings before placing your order.

Please note that we do not accept free samples.
We have a great value sample set available, so please use this if you are interested.

We apologize for any inconvenience this may cause.
If the product is out of stock, please use the inquiry form to inquire about its arrival date.

If you contact us before your order is prepared for shipping, we can change or cancel your order. Please contact us using the inquiry form.
Please note that if your order has already been prepared for shipping, we are unable to change or cancel your order due to system limitations.

If you wish to stop receiving the e-mail newsletter, please contact us using the inquiry form or click the unsubscribe button at the bottom of the e-mail newsletter you received.

Please enter your email address in the designated form on your My Page and submit it.

You can re-register using the same email address. Please register as a member again.